While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30-day Return Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at info@leisureonwheels.co.nz with your order number, and we will provide detailed instructions on how to process the return.
Please note, that you, as the customer, will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back at our distribution centre in their original, unused condition and packaging, along with any accompanying accessories.
If items are returned with visual signs of wear or have any issues due to use, they will not be accepted, and no refund will be given.
If you decide you want to return your order, please email us at info@leisureonwheels.co.nz with your order number, and we will assist you. We want to make this as simple of a process as possible for you.
Damages
By signing for an order, you declare that it has been received in good order.
If there is damage to the outer packaging or the product is damaged, you must make a note of it immediately when signing for delivery and send photos to info@leisureonwheels.co.nz within 24 hours.
Leisure on Wheels Limited will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorised by our customer service department prior to being processed.
Products will be inspected and if the product is faulty we will either:
- Replace the product
- Repair the product under the manufacturers guarantee
- Give you a full refund
Manufacturing defects do not include normal wear and tear and any damage caused by accidental or non-accidental damage.
Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service number immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders cancelled after items have shipped will follow our 30-day Return Policy and will be subject to return shipping costs.
Other Return Policy Notes:
- If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
- Leisure on Wheels Limited only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one-time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.