Shipping is FREE* on orders to customers in New Zealand,
*Free shipping excludes: Delivery to the islands (Waiheke, Great Barrier Chatham Islands, Steward Island); and some bulky and oversized items. Where an item does not qualify for free shipping it will be indicated on the relevant product page.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for shipment we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will usually ship within three days from the date of your order.
Note that some items will be shipped directly from our supplier.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order, please follow up with us at info@leisureonwheels.co.nz .
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos of the damaged packaging or products inside the packaging.
If your item(s) arrive damaged, please send photos to info@leisureonwheels.co.nz.